Refund & Cancellation Policy
Last updated: 2026-04-29
Cancellation
You can cancel your subscription at any time from your account page. Cancellation takes effect at the end of the current paid period — you keep access until then and will not be charged again.
EU 14-day right of withdrawal (consumers)
EU consumers normally have a 14-day right of withdrawal under Directive 2011/83/EU. CRA Toolkit is a digital service that begins immediately on subscription. By upgrading to a paid plan you expressly consent to the immediate provision of the digital service and acknowledge that you lose your 14-day right of withdrawal once provision has begun (Art. 16(m) CRD).
If you have not actively used Pro features, you may still request a goodwill refund within 14 days — see "Goodwill refunds" below.
Goodwill refunds
We will refund (pro-rated where appropriate):
- Duplicate or accidental charges.
- Service unavailability lasting more than 24 consecutive hours within a billing period (excluding scheduled maintenance) at your written request.
- Annual plans cancelled within 14 days where Pro features have not been actively used.
How to request a refund
Email support@cra-toolkit.com from the email address on your account, with your invoice number. Approved refunds are processed within 10 business days back to the original payment method via Paddle, our Merchant of Record.
Chargebacks
If you have a billing concern, please contact us first — we resolve almost all issues quickly. Filing a chargeback without first contacting us may result in your account being suspended pending resolution.
Statutory rights
This policy does not affect your mandatory statutory consumer rights, which remain in force.